Tarmac – Manager Training
Live Manager Training Program:
- Masternaut worked with Tarmac to design a national training program and a new standard operating procedure to ensure maximum effectiveness of the dashboard
- Masternaut trained every manager at Tarmac on how to use the dashboard effectively for their role, how to interpret the data and how to keep the data updated
- The training included the roles and responsibilities of each level of manager in relation to the dashboard and how and when to execute these responsibilities
- Managers were given clear instructions on how to use the data to create real change on the ground, how to escalate recurring issues, how to report upwards and get support where needed
- Each manager left the training day with a clear list of objectives on how they will use the dashboard to get the most out of their team and a booklet to remind them of their responsibilities
- Senior managers and directors were also informed of the new reporting structures involved using the dashboard, which saves time for all employees involved
Provider: Driving for Better Business
Resource Type: Web link