Miele – Telematics

Miele – Telematics

Although the company already had Webfleet telematics installed in 2018, no one within the fleet department was responsible for analysing the data. Mandy focused first on speeding data, sharing inappropriate speeding incidents with the drivers concerned. She emphasised that it was an endorsable offence and put other road users at risk. With the support of line managers, the messages were accepted, and a speeding data report which used to take an hour and a half to peruse now takes ten minutes. She says drivers started to realise that:

1. Driving was a professional component of their job
2. A loss of their driving licence could equal the loss of their job in some circumstances
3. A potential collision is only ever one distracted moment away

Miele’s insurer offers a driver behaviour portal which is useful for monitoring overall driver performance; however, driver behaviour is averaged over the week and so the telematics data is needed to show exceptional events such as excessive speed. Mandy encourages line managers to notice when a driver’s overall scores are dipping, because it can be an indicator of a deeper problem. She says it is an ‘arm around the shoulder’ approach.

Provider: Driving for Better Business
Resource Type: Web link

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