The resource pack includes:
- Bus and coach ancillary staff – train the trainer
- Bus and coach customer service staff training – practical support
- Bus and coach sector – rights and duties
- Bus and coach strategic questions for board and operational managers
- Bus driver training – practical support
- Coach driver training – practical support
- Discussion, role play and your role – call centre staff
- Inclusive communication
- Inclusive transport services during pandemics
- Understanding bus and coach travel challenges
- What is disability
- Bus and coach – YouTube links
- Real Passenger, Real person – YouTube Links
- Accessible Bus Travel for Blind and Partially Sighted People