All the policies are kept in SharePoint, so can be accessed by any staff member at any time. Any changes are communicated to staff each year at a toolbox talk. More broadly says Ben: “Every morning, we start our meetings with a Safety Tip, Quality Tip, and a Success Story. For example: ‘Safety Tip: Reduce
As well as the Driver Metrics modules, Reka looks for ways to keep drivers engaged with ongoing communication about road safety. She says not all safety messaging should come from the designated safety officers. “It is important to involve others. For us, involving those who are well respected and well known within our organisation helped
Gareth says that when they started in the fleet business, the emphasis was on first notification of loss. Now it is all about first notification of risk. Essentially this switches the culture from being reactive – “how fast can we tell an insurer about the collision” – to proactive – “That’s a potential risk so
The camera footage and telematics data always form part of the new recruit inductions, so that new drivers understand how the systems work, and what information the managers will receive from it. “It is essential to educate people about your expectations and policies, but also about the technology you use,” says Shaun. “We can’t expect
Working with the National Highways Commercial Vehicle Incident Prevention Team, we have produced a van driver handbook to assist van drivers and fleet operators in dispelling uncertainty and myth. You can also share the online Van Driver Toolkit with your drivers, or you may prefer to share individual modules whenever you want to check understanding
Network Rail has created control processes and also a process definition document which looks at organisation, responsibility and accountability, data collection and objectives. Road risk sits within health and safety, one of Network Rail’s 16 core processes. A proper governance structure means it can be measured, managed and monitored appropriately. The company’s internal auditors reviewed
Drivers that don’t exhibit the correct behaviours can present a big risk, both in safety, reputation and financial terms but good drivers can be very effective brand ambassadors. It is imperative that you have a strong safety culture and that this is promoted throughout the whole company. This session was recorded at The Health &
The old ways aren’t always the best ways. They are just the way things have always been done and it’s time to make a shift. It is not an easy one. We aren’t just talking about technology and equipment, or conducting ‘behavioural safety training. The Big Shift is about embracing human factors and optimising how
Safety messages need to be effective for people to understand, to remember and to comply. If you really hit the jackpot with your messaging, you can also make your audience into advocates. In this three-part blog on messaging we look at what you say – and how you say it. How we frame those messages
